BOOKING & GENERAL INFORMATION
BOX OFFICE OPERATING HOURS:
Tuesday – Saturday: 10:30am to 6:30pm
Performance Nights: 10:30am to 9:00pm
Performance Sundays: 12:00pm to concert time
Closed on Mondays and Public Holidays unless a concert is scheduled.
At the Box Office:
Visa, Mastercard and American Express are accepted
Only Visa and Mastercard are accepted
CONDITIONS OF SALE
Valid tickets are required for admittance into the concert hall.
No refunds. All sales are final.
Discounts cannot be combined.
Concessions are only redeemable at the Box Office counter.
Dewan Filharmonik PETRONAS reserves the right to introduce discounts and other price changes, and vary seating arrangement without notice.
Out of consideration for both audience and artists, children under the age of 8 are not allowed in the concert hall unless otherwise indicated.
For Family Fun Day concerts, children aged 4 and above will be admitted with paid admission.
The artistic programme (including all artists and repertoire) is subject to change without notice.
Tickets may be exchanged up to 72 hours prior to the original performance for another performance in this Season.
Exchanges are done on a ticket for ticket basis and any difference in price will either be charged or forfeited.
All exchanges must be done in person at the Box Office and the original tickets must be returned.
Any exchanges will be charged a fee of RM5 per ticket.
Any lost ticket cannot be exchanged to another concert.
RM5 per ticket will be charged for any reprint ticket.
A ticket purchased by a wheelchair user entitles him/her to a free ticket for a companion.
DRESS CODE: SMART CASUAL
STRICTLY NO TORN JEANS, SHORTS, COLLARLESS T SHIRTS & SWEATSHIRTS, SINGLETS, SPORTS ATTIRE, SLIPPERS AND FLIP FLOPS AT ANY TIME.
Dewan Filharmonik PETRONAS (DFP) is situated at the PETRONAS Twin Towers, Kuala Lumpur City Centre. There is a basement autopay car park at KLCC. When you enter the basement car park, follow the signs marked ‘Dewan Filharmonik PETRONAS’.
FACILITIES FOR THE DISABLED
Facilities for wheelchair users include a ramp to the foyer, a lift with low-level buttons, levelled floor and a designated wheelchair position in the stalls. A unisex toilet for customers with disabilities is available at the Stalls Foyer, Circle and Upper Circle levels. An induction loop is available in the Stalls and relays the performance to those using hearing aids with a T-setting. Please advise us at the time you purchase your tickets if you require the above services.
Concerts at DFP begin promptly at the advertised starting time. No latecomers will be admitted until the interval or a suitable break in the programme. Members of the audience who leave the hall before or during the performance will not be re-admitted until the next suitable break.
(including mobile phones, watch alarms etc.)
All concert goers are requested to switch off their mobile phones, watch alarms and other electronic devices before entering the concert hall. All usage of mobile phones is prohibited; this is to ensure an ideal concert experience both for the performers and other concert goers.
(including cameras, video recorders, mobile phones, any sort of studio recording equipments)
All forms of visual and audio recording are strictly prohibited in the concert hall during the performances and concerts. We seek the co-operation and understanding of all audience members in observing this policy.
The safety and security of our patrons are of the utmost importance to us. Whether you decide to deposit your bags or bring them into the hall, your bags may be subject to security checks.
All bulky items, plastic carriers, backpacks, large briefcases, luggage and umbrellas must be placed at the lockers at Level 1. Free locker facilities are available at Level 1 of the concert hall. It is opened 30 minutes before performance until 30 minutes after its conclusion.
FOODS & BEVERAGES
Foods and beverages are not allowed in the concert hall.
NO SMOKING & VAPING
Smoking and vaping are strictly prohibited in the concert hall.